What is Quality and Quality Products???
WHAT IS QUALITY:
1. FITNESS FOR USE :
The Product should solve its purpose
2. COMPLIANCE WITH REQUIREMENTS :
All Requirements set by the CUSTOMER are important.
3. DEGREE OF EXCELLENCE :
* Care of the regulatory requirements (Safety)
* Implies needs. E.g. Instrument supplies with its calibration certificate.QUALITY PRODUCTS :
To compete & Stand in market any product
should have :
1.Good Quality
2.Affordable Price
3.Good Service & Support.
FORCED TO CHANGE THE WAY OF BUSINESS DUE TO
GLOBALIZATION
CUSTOMER IS THE KING !
“CHANGE WITH THE CHANGE OR THE
CHANGE WILL CHANGE YOU ! “
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NEED OF QUALITY :
TRADITIONAL BUSINESS MODEL :
REDUCE INPUT COSTS
↓
(IN MATERIAL,LABOUR,METHODS)
↓
LOWER COST OF PRODUCTION
↓
INCREASE IN PROFIT
↓
STAY IN BUSINESS
DR.DEMING’S QUALITY CENTERED MODEL :
IMPROVE QUALITY
↓
INCREASED PRODUCTIVITY(OUTPUT/INPUT)
↓
LESS PRICE OF PRODUCTS
↓
HIGH RELIABILITY OF PRODUCTS
↓
STAY IN BUSINESS
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BENEFITS OF QUALITY CENTERED MODEL :
REDUCES :
1.RE-WORK
2. WASTAGE DUPLICATE
3. DUPLICATE EFFORTS
4. MENTAL STRAIN
5. COMPLAINTS
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